Effective Date: 2025
Effective Date: 2025
Processor: PGAGI Consultancy Pvt. Ltd. (Toingg) | Controller: Customer
Definitions for Personal Data, Processing, Controller, Processor, Sub-Processor, and Applicable Laws (CCPA, TCPA, GDPR, etc.).
Delivering AI services, running workflows, syncs, analytics, and support. No selling of data.
Controller is responsible for consent and lawful use. Processor implements safeguards and follows instructions.
Contact details, call audio, transcriptions, AI responses, memory, metadata.
Processing only as documented, per instructions, for contract duration, and compliance.
Toingg uses vetted providers (carriers, cloud, CRM partners). Customer notified of changes.
U.S. data hosted in U.S. infrastructure by default.
Technical controls (AES-256, TLS 1.2+, RBAC) and organizational controls (confidentiality, audits).
Default 180 days. Customer may request deletion, export, or extended retention.
Notification within 72 hours of confirmation.
No selling data, no advertising use, no training public AI models with customer data.
Customer may request logs, security reviews, or third-party certifications.
Data returned or deleted upon termination.
Compliance with SCCs and U.S. residency rules.